Direct Ordering Policies


Estimated Shipping Time for Kimberly™ and Katydid™ Wood Stoves

Our Kimberly™ and Katydid™ wood stoves are shipped from our factory in Oregon. A tracking number will be emailed to you as soon as it is available to Unforgettable Fire™.

Generally, please allow 5-8 days for shipping time. Residents of Alaska and Hawaii should contact us about your estimated shipping time.

Shipping Recommendations for Katydid™ Wood Stoves

Although the wooden shipping crate for our Katydid™ wood stove is substantial, we strongly recommend purchasing optional Transit Insurance. A small investment of $50.00 at the time you place your Katydid™ wood stove order will insure the safe delivery of your Katydid™ wood stove to your doorstep, as Unforgettable Fire™ assumes no liability for any damage that might occur to your Katydid™ wood stove in transit.

For situations requiring upgraded delivery service, you may purchase optional Lift Gate Delivery Service with your Katydid™ wood stove for $100.00. In certain cases, Lift Gate Delivery Service may be desirable, or even required, as our Katydid™ wood stove packed inside her shipping crate weighs approximately 250 pounds.

Shipping Dates

The date that your Kimberly™ or Katydid™ wood stove leaves our factory in Oregon is dependent upon the amount of inventory on hand at the time you place your order and/or production schedules, which can range from a few business days to a few weeks. Feel free to contact us with questions on availability and estimated wait times.

Cancelled Orders & Returns

We pride ourselves on our high rate of customer satisfaction and we are happy to answer all of your questions, including the review of digital photos. Nearly all performance issues can be easily prevented with simple troubleshooting via phone and usually involve fuel greater than 20% moisture content or inadequate chimney performance due to improper installation.

As all sales are final, please consider every aspect of your installation prior to purchase, including choice of model; BTU output requirements for your climate; insulation; square footage; the location for installation within your home; clearance requirements; venting requirements; and hearth pad. Returns are accepted only under the terms of our manufacturer’s warranty below.

Manufacturer’s Warranty

Our warranty is simple. Unforgettable Fire™ offers a five-year, non-prorated warranty to the original purchaser of a Kimberly™  or Katydid™ wood stove heater on all parts, except for replacement glass, replacement gaskets, replacement grate/ash pan covers, misuse and abuse, or improper installation. At its sole discretion, Unforgettable Fire™ will either repair or replace any defective unit to the original purchaser under these terms. The original purchaser shall be responsible for all shipping and handling costs associated with any warranty claims.



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