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Frequently Asked Questions

Are You Looking For Pricing Information?

Because we sell our wood stoves as a package with our custom-manufactured pipe, we can provide only general pricing information without fully understanding the structure that you wish to heat. Current pricing for commonly used pipe components are listed under Custom Venting Kits.

General pricing information for a “typical” new installations in “typical” structures may be found under Pricing Information. Your package price may be higher or lower than what is “typical” as every structure is unique.

Why Do We Use Custom Pipe?

Because our gasification wood stoves waste less heat up the chimney as compared to a traditional wood stove, we must use custom-manufactured insulated pellet pipe in order to keep the interior flue temperatures sufficiently warm to enable proper drafting and avoid condensation issues. The custom insulated pellet pipe passes through a short section of Class A pipe to meet the requirements of our UL-listing and to add additional insulation value.

The use of our custom-manufactured pipe allows us to warrant the performance of your Unforgettable Fire™ wood stove, as the stove and the chimney must cooperate in order for each to function properly, much like your own heart and lungs must cooperate.

Why Are Interior & Exterior Photos Essential?

Your interior-and exterior photos will assist us to determine what ppe components will be required for your specific structure, and therefore enable us to provide you with firm pricing for your specific structure. Because your privacy is important to us, we promise never to share your photos outside of our group without your written permission. All client photos used on our website have been used with our clients’ permission.

How To Purchase?

Once we have determined what pipe components will be required for your specific structure, we will take your order. Although we prefer checks, we accept all major credit cards. Your stove and pipe components will be drop-shipped to your location.

Our Kimberly™ and Katydid™ Owner’s Manuals contain essential installation information and have been updated for 2024. In addition, we are most happy to consult with you and/or your installer before and during the installation process. The Krikit™ Owner’s Manual will be available as soon as the UL-testing has been completed.

Call Toll-Free: 1-855-872-7868 or Email Us Below

Monday – Friday
8:30 a.m. to 6 p.m. Central Time

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* Your photos are essential to advise you properly. We promise that your photos will never be shared outside of our group without your written permission.






Mailing Address

Unforgettable Fire, LLC
PO Box 456
Little Switzerland, NC 28749

Call Toll-Free: 1-855-872-7868