ORDER SOON To Ensure Your Family's Heat-Security & Avoid Increased Wait Times Due To Global Events Causing Increased Demand For Our Wood Stoves & Pipe. Manufacturer-Direct Discount For U.S. Clients Thru September 30th - Save Up To $500.00 - Call For Details: 1-855-872-7868

Ordering Policies

Shipping

Our Kimberly™ and Katydid™ wood stoves are shipped from our factory in Oregon. A tracking number will be emailed to you as soon as it is available to Unforgettable Fire™.

Shipping time can vary widely depending upon the season from 10 business days to 20 or more business days. We encourage you to order your Unforgettable Fire™ wood stove and custom-manufactured insulated pellet pipe earlier than you think you will need it to avoid the frustration of a back-order situation. You may also contact us to inquire about anticipated shipping times for the Unforgettable Fire™ wood stoves and custom-manufactured pipe.

Shipping Recommendations for Katydid™ Wood Stoves

Although the wooden shipping crate for our Katydid™ wood stove is substantial, we strongly recommend purchasing optional Transit Insurance. A small investment of $50.00 at the time you place your Katydid™ wood stove order will ensure the safe delivery of your Katydid™ wood stove to your doorstep, as Unforgettable Fire™ assumes no liability for any damage that might occur to your Katydid™ wood stove in transit.

For situations requiring upgraded delivery service, you may purchase optional Lift Gate Delivery Service with your Katydid™ wood stove for an additional cost. In certain cases, Lift Gate Delivery Service may be desirable, as our Katydid™ wood stove packed inside her shipping crate weighs approximately 250 pounds.

Our Katydid™ crates have been repurposed as kindling boxes and dog houses. If you are so inclined may we suggest that a couple of coats of Fusion Mineral Paint and a stenciled design could easily transform your crate into something beautiful, if not also useful, for your home.

Cancelled Orders & Returns

We pride ourselves on our high rate of customer satisfaction and we are happy to answer all of your questions, including the review of digital photos of your installation area prior to purchase. Nearly all performance issues can be easily prevented and overcome with simple troubleshooting via the phonewhich are usually caused from burning fuel greater with a moisture content greater than 20% or inadequate chimney performance due to improper installation.

As all sales are final, please consider every aspect of your installation prior to purchase, including choice of model; BTU output requirements for your climate, insulation, square footage, the location for installation within your home, clearance requirements, venting requirements, hearth pad, and requirements of your insurance company. Returns are accepted only under the terms of our manufacturer’s warranty below.

Manufacturer’s Warranty

Our warranty is simple. Unforgettable Fire™ offers a five-year, non-prorated warranty to the original purchaser of a Kimberly™ wood stove heater on all parts except for replacement glass, replacement gaskets, replacement grate/ash pan covers, replacement combustors, misuse or abuse, or improper installation. At its sole discretion, Unforgettable Fire™ will either repair or replace any defective unit to the original purchaser under these terms. The original purchaser shall be responsible for all shipping and handling costs associated with any warranty claims. 

We are unable to warrant the finishes on our stoves as scratches from every day use and cooking spills are beyond our control and stainless steel is known to change color when subjected to high heat.

Proudly Made in U.S.A.