From Erin K, Wisconsin
Really, meeting with Vanessa at a trade show is what really sealed the deal for us. She’s warm and friendly and is committed to keeping her customers happy. Vanessa and Roger (the inventor of the stove) were available before, during, and after the install to answer any questions we had – even when we were wondering if we were starting the fire correctly, even on New Year’s Day! How many products have customer support provided by the inventor himself? Not many. Both Roger and Vanessa keep in contact with us to be sure that we are happy with the product.